Gold Coast Airport established a volunteer ambassador program in 2016, designed to provide passengers with a warm and welcoming first and last impression. Ambassadors provide passengers with assistance and improve the customer experience, offering a range of support services.
Since implementation, ambassador numbers have swelled from 30 to more than 75 in 2019. Ambassadors can be found at the information desk adjacent to check in and around the terminal.
In 2018 the ambassador program expanded to include AmbassaPAW Gary. The AmbassaPAW program was designed to assist passengers who may be suffering travel-related anxiety of stress. Following the success of this program, Gary has been joined by a second AmbassaPAW named Ranji.
More information on the AmbassaPAW program can be found here.
Further information on the ambassadors, including how to apply for an ambassador role, can be found here.
The first therapy dog was welcomed at Townsville Airport in 2018, and the program has since expanded – with two dogs currently and plans for a third by 2020. More information on Townsville Airport’s therapy dogs can be found here.
The Gold Coast and Townsville therapy dog programs have been suspended due to COVID-19 impacts.