The QAL Way
QAL’s vision is to be known as Australia’s leading regional airport investment company of choice.
In addition QAL has a view to expand the business via services which are complementary to our core business structure. Our QAL Group plan focuses on:
- Quality of service
- Future proofing
- Business intelligence
Our forward thinking approach regarding growth in regional airports and aviation support businesses has positioned QAL as regional Queensland’s aviation leader for both the communities we serve and our airline partners alike.
- To be a successful regional airport investment company through leadership, partnership and innovation.
- To enhance the economic well being of our customers, our shareholders and the communities we serve.
- To promote the highest levels of integrity and fairness in our dealings with our stakeholders.
- To foster a risk intelligent organisation and to be the employer of choice through systems and people with excellent customer service.
Strategies to deliver our vision
- Provide leadership within a risk intelligent organisation with a strong governance framework and behaviours consistent with the vision.
- Continue to consider and review all systems, processes and policies to support the business units to provide exceptional customer service and to provide our staff with the tools for success.
- To operate the group in a true partnership which is respected in the community and with all stakeholders and partners.
- Optimise the capital and debt management of the QAL Group.
- Continue to invest in our people and to provide a safe workplace which delivers mutual benefits for QAL, its people and the community.
The QAL Way
The ‘QAL Way’ is at the heart of our organisation and the foundation of value creation throughout our airport and aviation support businesses.
Regional Investment Focus
QAL is a regional airport specialist. Our focus is to create significant regional airport development in Queensland. Our track record in passenger growth and financial management is matched by a sustainable investment in airport infrastructure.
Sustainable Growth Philosophy
Sustainability principles are central to QAL’s business strategy. We adopt a triple bottom line approach to all our activities, balancing financial results with our hands-on community and environmental involvement.
This is demonstrated through our sponsorship investment, which spans community based events and initiatives (including the Townsville Ambassador Program and the Currumbin Wildlife Sanctuary Animal Hospital) to major events attracting inbound visitation to benefit the state-wide tourism industry (including the Gold Coast Airport Marathon and Mount Isa Rodeo).
QAL’s environmental objective is to maintain community and government confidence in our ability to manage and grow our operations by demonstrating a genuine commitment to environmental stewardship. It is our policy to assure the environmental integrity of our operations and facilities (both aviation and non-aviation) at all times.
Each airport has employed a strategy that reflects their unique environment. Strategies are continually being updated as our natural elements evolve.
We are committed to an integrated partnership approach to business development and marketing, working cooperatively with the local tourism industry and airlines. Our partnership approach is based on three core principles:
- Local approach and understanding
- Empowered local management
- Strong community engagement
Passion for Innovation
As a group we are passionate about finding innovative ways to achieve sustainable passenger growth that will not only benefit shareholders but also the regional communities we serve, our environment and business partners.
A highlight of the group’s innovation strategy is the Northern Australian Aerospace Centre of Excellence (NAACEX). Located at Townsville Airport, NAACEX is the hub for aerospace industry in North Queensland.
QAL’s acquisition of both Aviation Ground Handling (AGH) and AVIEX has further boosted synergies with our airline partners, creating a suite of services for our customers.
QAL has a focus on our people. We Invest in talent and provide a pathway for the development of our people and give them opportunities to succeed.