Meet Our People

Frances Cream
	Position:	Marketing Executive Gold Coast Airport
	Job Snapshot:	To design and implement a wide range of brand, tactical and strategic marketing initiatives for Gold Coast Airport with the objective of increasing domestic and New Zealand passenger numbers through the airport.
	Best part of my job:	Not one day is the same and there is always another challenge to tackle!   Most interesting experience:  Having a ride on a Harley-Davidson motorcycle  through the beautiful Gold Coast during our Airline Famil.
	What makes QAL different:	QAL provides the tools and opportunity to develop yourself both professionally and as an individual.
	Employment history:	After completing a General Arts degree at the University of Florida, USA I started working as a travel agent at STA Travel. I travelled extensively with STA Travel and ended up in Sydney, managing a STA branch. I then realised the my passion was in marketing so I decided to complete my Masters of Commerce in Marketing at the University of New South Wales whilst continuing to work in various positions in the travel industry. Upon completion of my degree, I worked with Tourism Australia in the International Operations Department where I developed an understanding of marketing co-operatives and the importance of aviation in the tourism industry. After deciding on a lifestyle change and wanting to move to the Gold Coast now have the privilege for working with QAL in the Business Development and Marketing team.

Richard Walters
	Position:	Operations Manager Aviation Ground Handling
	Job Snapshot:	To coordinate and oversee all facets of Ground Handling Operations within in our ports
	Best part of my job:	Hearing from staff that I have trained and introduced the aviation industry to that have moved on to create fantastic careers in the business. It’s always encouraging to hear that you have made a difference to someone’s career path!
	Most interesting experience:	Been addressed by the American Marines as Sir Richard Sir after a joint American and Australian exercise in Rockhampton
	What makes QAL different:	They way they think outside the box about the aviation industry.  They not only run airports but have now introduced us into their portfolio.
	Employment history:	AGH is a family run business, I started working for Aviation Ground Handling in 1991 after finishing school stayed within the same company until QAL acquired the business in November 2007.

Kirsty Rodd
	Position:	Financial Accountant QAL
	Job Snapshot:	To provide accounting functions (including administration of finance system), support and monthly reporting to all QAL businesses.
	Best part of my job:	Working for progressive company where my job has been able to grow with me.
	Most interesting experience:	Meeting U2 when they flew into Gold Coast Airport for their 2006 Australian tour - Bono is a star!
	What makes QAL different:	Their investment in both large projects and community based events for regional Queensland.
	Employment history:	After finishing my bachelor of business in Tourism I worked for 5 years for Club Med Australia office in Sydney in the Finance department.  During this time, I discovered a strength in the Finance area so enrolled in Uni part time to obtain my Accounting qualification.  Since I have been able to combine both degrees working for a Gold Coast resort and travel company, before joining QAL 2 years ago

Ces Jeacocke
	Position:	Townsville Airport Asset Services Manager
	Job Snapshot:	To facilitate the efficient operation and maintenance of TAPL assets and assist in determining needs for delivery of capital works
	Best part of my job:	Working with a team of highly multiskilled individuals that can flex to the needs of the day when required
	Most interesting experience:	Trying to set up and contain a very large turn out of enthusiastic COWBOY supporters inside the terminal
	What makes QAL different:	The vision to encourage business to Townsville by constructing a precinct to suit aviation needs
	Employment history:	Originally employed in the heavy equipment and mining industry out west of Mackay in both open cut and underground operations for 12 years as an Electrician, I then moved into the Electrical construction game on the coast at Townsville working within the refinery and large commercial industries until 4 years ago when I joined the Townsville Airport team as an Airport Services Officer (Electrical) maintaining both Townsville and Mt Isa Airports.

Maxwell (Max) Riley
	Position:	Senior Customer Service Officer Townsville Airport.
	Job Snapshot:	My prime responsibility is to ensure the efficient and orderly operation of the Public and Staff Carparking Facilities at Townsville Airport, coupled with the provision of quality service to both Internal and External customers on a continual basis.
	Best part of my job:	To be in a position to offer friendly Service and Assistance to all Airport users, including many who I have dealt with countless times during my career spanning almost 32 years at Townsville Airport.
	Most interesting experience:	Working a fleet of 7 International Aircraft who were diverted to Townsville, thus dispelling the theory that our Run-way was too short to handle the gigantic Aircraft operating in that era. The task was carried out on a very early Xmas morning in the late Eighties in just 4 hours.
	What makes QAL different:	They have demonstrated supreme confidence in the future of this area and poured a massive amount of capital in to its future growth.
	Employment history:	After being forced to leave school at 14 due to illness in the family and without Secondary Education I spent 7 Years as a Junior-Clerk in Queensland Railways, moving to a clerical position with Caltex Oil Australia and rising to the position of Retail Marketing Manager. I undertook study at QIT Brisbane graduating in Real Estate Law and Valuation. Once again illness reared its head and I travelled north joining Ansett Australia where I spent 25 years at Townsville Airport in the front line as a Customer Service Officer. Then an opportunity arose to join the then AAL and subsequently QAL with a total of almost 7 years in this current position